As a leading provider of residential chemical dependency and co-occurring disorder treatment in the state of California, we, at Serenity Knolls, take great pride in the relationships that we have developed with other professionals in our field, as well as with the community at large. We maintain these positive relationships by offering a streamlined referral process for those who wish to have someone in their care referred for treatment here at our center.
Anyone can refer a prospective resident to Serenity Knolls. However, some of the most common referents that we work with include the following:
- Community physicians
- Family members
The referral process begins by calling Serenity Knolls, at which time the individual will speak with one of our highly trained and knowledgeable counselors. The counselor will gather all of the pertinent information that is needed in order to help make the most appropriate decision for the type of care that the potential admit would most benefit from. Examples of the type of information that may be gathered can include the prospective resident’s demographics, his or her presenting concerns, the type or types of substances that he or she has been abusing, whether or not he or she is simultaneously suffering from a co-occurring mental health condition, and whether or not he or she suffers from any medical problems that could potentially hinder his or her ability to benefit from the services offered at Serenity Knolls. Additionally, information may be requested regarding any previous treatments that the prospective resident has engaged in. Once this information has been gathered, the counselor will obtain the contact information for the potential admit and call him or her, if appropriate.
If it is determined that the prospective resident would, indeed, benefit from the care supplied by the exemplary staff here at Serenity Knolls, he or she will be encouraged to either come and do a site visit, or to come in and begin the process of admission. The decision for which is most appropriate will be based on each prospective resident’s unique situation.
Once a resident has been admitted into our residential program, the staff here at Serenity Knolls will remain diligent in continuing to work with the professionals who made the referral if they were treating the resident prior to his or her admittance into Serenity Knolls. If a therapist or psychiatrist wants to arrange phone sessions on a weekly basis during a resident’s stay with us, we are able to facilitate that. Additionally, when deemed appropriate and to be of benefit to the resident, the therapist or psychiatrist who had previously been treating the resident may come to Serenity Knolls to have his or her sessions with him or her. We are able to facilitate this as long as it does not conflict with the resident’s daily treatment schedule.
Our staff psychologists will keep any referring healthcare providers updated on their patients’ progress during their stay at Serenity Knolls, if that is requested and if that is agreed upon by the resident. Residents will be asked to sign a release of information consent form in order for such communication to take place. The counselors who are working directly with the resident may also participate in that ongoing communication if needed, pending the receipt of the resident’s permission.
If you are treating someone, working with someone, or are a friend or family member of someone who you believe could benefit from the comprehensive residential care that we offer here at Serenity Knolls, please take note of the following admissions criteria:
- Individuals must be aged 18 or older.
- Individuals must be ambulatory.
- Individuals must be mentally and physically capable of actively participating in the program.
- Individuals must possess the desire to become sober.
- Individuals must indicate a willingness to participate in rehabilitation services.
- Individuals must consent to stay in programming for a minimum of 30 days.
It is also important for any referents to be aware of certain criteria that may eliminate a prospective resident from being able to participate in our programming. These exclusionary criteria can include the following:
- Individuals who are primarily experiencing problems that are associated with conditions other than chemical dependency.
- Individuals who exhibit behavior that could be dangerous to themselves, to staff members, or to other residents.
- Individuals who require immediate medical evaluation, medical care, or nursing care.
In the event that a person is not appropriate for the programming that we offer here at Serenity Knolls, our staff will work with the referent in order to determine options for others types of treatment that may be of better benefit to the individual in question.
If you are unsure as to whether or not the person in your care is appropriate for and could benefit from the services offered here at Serenity Knolls, please do not hesitate to contact us. Our dedicated counselors can work with you in making the best decision for the man or woman in your care.