Marcy Avery
Director of Risk
Marcy J. Avery serves as the Director of Risk at Serenity Knolls, bringing extensive expertise in operational management, risk oversight, and organizational leadership. Her diverse professional background includes executive support at a leading property management firm and nearly two decades leading operations within the international adventure travel industry, where she developed a strong track record managing complex systems, guiding teams, and ensuring organizational stability.
A 2017 alumna of Serenity Knolls, Marcy joined the organization in 2021 as Office & Accounts Payable Manager. In this role, she quickly distinguished herself through her ability to effectively coordinate staff, residents, and vendors, while also creating innovative programs to enhance the resident experience. Among these initiatives is the “Recovery Fishing” program, where she leads residents on fishing outings in the San Francisco Bay, fostering connection, wellness, and engagement.
As Director of Risk, Marcy oversees risk management strategies, compliance initiatives, and operational safeguards, helping ensure the long-term integrity and success of Serenity Knolls. She is known for her service-oriented leadership style, bringing energy, warmth, and dedication to her work. Marcy fosters an environment where both staff and residents feel supported and inspired, and she is widely regarded as a trusted advocate for the individuals and communities she serves.
